Terms and Conditions

1. Introduction

Welcome to New England Skin, where we offer high-quality tallow-based skincare crafted for your skin's nourishment. By accessing and using this website (newenglandskin.com.au), you agree to comply with the following terms and conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our Site.

2. Acceptance of Terms

These Terms constitute a legal agreement between you and New England Skin ("we", "us", or "our"). By using the Site in any way, including visiting, browsing, or purchasing products, you accept and agree to be bound by these Terms.

3. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. By using the Site, you consent to the practices described in the Privacy Policy.

4. Product Information

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions, images, or other content present on the Site are accurate, complete, reliable, current, or error-free.

5. Orders and Payments

5.1 Placing an Order: By placing an order through our Site, you represent that you are at least 18 years old and that you possess the legal authority to enter into this agreement.

5.2 Payments: Payments are processed via secure payment gateways. You agree to provide accurate billing information. We reserve the right to refuse or cancel any order at our discretion.

6. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times may vary based on location and availability. We are not responsible for delays caused by shipping carriers or other unforeseen circumstances.

7. Returns and Refunds

7.1 Returns: If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We accept returns of unopened and unused products only. In order to return your product, you must meet the terms specified in our Shipping and Returns section linked at the bottom of this page.

7.2 Refunds: Once we receive your returned items, we will process your refund within a reasonable timeframe. Please note that shipping charges are non-refundable.

8. Intellectual Property

All content on this Site, including text, graphics, images, and logos, is the property of New England Skin or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content from the Site without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, New England Skkin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased.

10. Indemnification

You agree to indemnify and hold harmless New England Skin, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, resulting from your use of the Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be resolved in the courts of New South Wales, Australia.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site after any modifications will constitute your acceptance of the updated Terms.

13. Contact Information

For questions about these Terms, please contact us at:

New England Skin

Email: hello@newenglandskin.com.au

14. Miscellaneous

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will remain in full force and effect.

Thank you for visiting New England Skin. We appreciate your support and trust in our products!